Privacy Policy

This Privacy Policy explains how CALL4 Property Services, located at 32 Meadcroft Close, Warsash, Southampton, Hampshire, SO31 9GE, collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

• Contact details (name, address, email, phone number)
• Property information (ownership, tenancy, maintenance history)
• Compliance documentation (EICR, CP12, PAT testing records, fire safety reports)
• Payment information (invoices, billing details)
• Communication records (emails, messages, service requests)
• CCTV footage where applicable (for managed sites only)

2. How We Use Your Information

We process personal data for the following purposes:

• Providing property management, block management, and maintenance services
• Managing tenancy records and landlord obligations
• Arranging repairs, inspections, and compliance checks
• Responding to enquiries and service requests
• Issuing invoices and processing payments
• Ensuring safety and security at managed properties
• Meeting legal and regulatory obligations

3. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to deliver services you request
• Legal obligation – compliance with property and safety regulations
• Legitimate interests – efficient management of properties and services
• Consent – where explicitly required (e.g., marketing)

4. How We Store & Protect Your Data

We use secure digital systems and encrypted storage to protect your information. Access is restricted to authorised personnel only. We retain data only for as long as necessary to fulfil our services and legal obligations.

5. Sharing Your Information

We may share your data with trusted third parties when required to deliver services, including:

• Approved contractors (electricians, plumbers, maintenance teams)
• Compliance assessors (EICR, CP12, fire safety)
• Letting agents or landlords (where relevant)
• Legal or regulatory authorities when required by law

We never sell personal data to third parties.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Object to processing based on legitimate interests
• Request restriction of processing
• Request data portability

7. Cookies

CALL4 Property Services does not use cookies or tracking technologies on this website. A separate Cookie Policy is available confirming this.

8. Contact Us

For privacy enquiries, data access requests, or concerns, contact us at:

Email: info@call4-propertyservices.com
Address: 32 Meadcroft Close, Warsash, Southampton, SO31 9GE

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 25 May 2026